Effective Date: 01/05/2025
Last Updated: 15/05/2025

1. Introduction

At Dr. Pauline Karanja’s practice, we value your privacy. This Privacy & Data Policy outlines how we collect, use, store, and protect your personal information when you visit our website, book a consultation, or engage with our services.

2. What Information We Collect

We may collect the following types of data:

• • Personal Information: Name, contact details, date of birth, and address.

  • Health Information: Medical history, dental records, treatment plans (only when provided directly).

  • Technical Data: IP address, browser type, operating system, and pages visited.

  • Booking Details: Appointment dates, communication history, and consultation notes.

3. How We Use Your Information

Your data is used for the following purposes:

• • To provide and manage dental consultations and treatments.

  • To respond to your inquiries and communicate with you.

  • To process appointment bookings and send reminders.

  • To improve our website and patient experience.

  • To comply with legal obligations and professional standards.

4. Sharing of Information

We do not sell or rent your personal data. Your information may only be shared with:

• • Certified medical personnel directly involved in your treatment.

  • Third-party service providers (e.g., appointment booking software) under strict confidentiality agreements.

  • Regulatory bodies when required by law.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. This includes encrypted data transmission, secure servers, and restricted access to patient records.

6. Your Rights

You have the right to:

• • Access or request a copy of your personal data.

  • Correct or update your information.

  • Request deletion of your data (unless legally required to retain it).

  • Withdraw consent at any time.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can modify your browser settings to refuse cookies, though some features may not function optimally.

8. Updates to This Policy

We may update this policy from time to time. All updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this policy or your data, please contact:

Drop Us An Email At:
smile@drpaulinekaranja.co.ke

Find Us At:
The Periodontist Dental Centre, Muthaiga Rd, Nairobi, Kenya.